Enterprise Account Manager

As an Account Manager at Quorum, you will build long-term, trusted relationships with customers while driving revenue growth and retention across your assigned portfolio. This sales-focused role also requires a strong commitment to customer satisfaction, helping clients realize value from Quorum’s products and services.

In this role, you will develop strong relationships with key business leaders, stakeholders, and executive sponsors; consult on Quorum solutions; and demonstrate ROI to support customer success. You will also respond to client inquiries, identify growth opportunities within existing accounts and dealer groups, and partner with cross-functional teams—including Training & Implementations, BDC, Product Support, and Product Management—to improve the overall customer experience. Occasional travel is required.
What you will be expected to do:

- Build and maintain strong, long-term client relationships with key accounts, stakeholders, and executive sponsors

- Negotiate contracts, close agreements, protect revenue, and support profitability targets

- Ensure Quorum solutions are delivered successfully and aligned with customer needs and objectives

- Communicate progress on monthly and quarterly initiatives to internal and external stakeholders

- Identify growth opportunities within existing accounts, including new business, upsell, cross-sell, and areas for improvement

- Collaborate with the sales team to grow opportunities and meet sales quotas

- Support challenging client requests and issue escalations as needed

- Maintain regular communication with assigned account contacts, including performance reporting and updated contact logs

- Attend training sessions and webinars to stay current on product updates, assess their impact, and communicate relevant changes

- Follow Quorum Customer Success best practices and standards

- Represent the voice of the customer in Product Development meetings as needed

- Complete assigned duties accurately and on time

Requirements
We are looking for a candidate with:

- Proven experience in customer success, account management, sales account management, or a related client-facing role

- Strong ability to communicate, present, negotiate, and influence stakeholders at all levels, including executive and C-level audiences

- Intermediate proficiency with CRM software, such as Zoho, and Microsoft Office, particularly Excel and PowerPoint

- Experience delivering client-focused solutions that address customer needs and support long-term satisfaction

- Ability to manage multiple priorities while maintaining strong attention to detail

- Strong analytical, organizational, time management, and interpersonal skills

- Enthusiastic, self-motivated approach to work

- Post-secondary education preferred

- Bilingual fluency in French and English is considered an asset

- Automotive industry experience, particularly in dealership sales operations, is considered an asset

- Familiarity with one or more Quorum systems is considered an asset

It would be great if you had the following- but we do not expect you to have it all:

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Strong Sales Background : While the role involves customer success, having a solid understanding of sales processes, techniques, and strategies is essential for effectively identifying and executing upsell or cross-sell opportunities and maximizing revenue.

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Customer Relationship Management (CRM) Skills : Proficiency in CRM software such as Zoho, or similar platforms is beneficial, as well as, experience in managing customer data, tracking interactions, and forecasting sales.

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Account Management Experience: Experience in customer success or account management is highly desirable, including managing client relationships, maintaining customer satisfaction, and supporting growth, retention and loyalty.

Additional Requirements

- Criminal background check required

- Candidates must hold a valid passport as some travel will be required.

- Must posses