Enterprise Account Manager

As an Account Manager at Quorum, you will build long-term, trusted relationships with customers while driving revenue growth and retention across your assigned portfolio. This sales-focused role also requires a strong commitment to customer satisfaction, helping clients realize value from Quorum’s products and services.

In this role, you will develop strong relationships with key business leaders, stakeholders, and executive sponsors; consult on Quorum solutions; and demonstrate ROI to support customer success. You will also respond to client inquiries, identify growth opportunities within existing accounts and dealer groups, and partner with cross-functional teams—including Training & Implementations, BDC, Product Support, and Product Management—to improve the overall customer experience. Occasional travel is required.

What you will be expected to do:

·       Build and maintain strong, long-term client relationships with key accounts, stakeholders, and executive sponsors

·       Negotiate contracts, close agreements, protect revenue, and support profitability targets

·       Ensure Quorum solutions are delivered successfully and aligned with customer needs and objectives

·       Communicate progress on monthly and quarterly initiatives to internal and external stakeholders

·       Identify growth opportunities within existing accounts, including new business, upsell, cross-sell, and areas for improvement

·       Collaborate with the sales team to grow opportunities and meet sales quotas

·       Support challenging client requests and issue escalations as needed

·       Maintain regular communication with assigned account contacts, including performance reporting and updated contact logs

·       Attend training sessions and webinars to stay current on product updates, assess their impact, and communicate relevant changes

·       Follow Quorum Customer Success best practices and standards

·       Represent the voice of the customer in Product Development meetings as needed

·       Complete assigned duties accurately and on time