ENT/Maxillofacial Coding Manager
About Us
At Alteva RCM , we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
Position Summary
The Medical Coding Manager provides direct operational and people leadership for an team of coders and the assigned specialties. This role has front-line accountability for the daily performance, accuracy, and productivity of their team, and serves as the primary escalation point for complex coding, documentation, and payer-related issues raised by Team Leads and coding staff. The Manager ensures coding accuracy, productivity, and compliance with applicable regulatory and payer requirements for their team, while partnering with Billing, Clinical, and Compliance teams to support clean claim submission, reduce denials, and protect revenue integrity.
Key Responsibilities
Team Leadership & Development
- Lead, coach, and develop the members assigned to their team
- Allocate work across their team based on complexity, volume, specialty, and individual capacity
- Support recruiting, onboarding, and competency validation for new and existing team members
- Establish clear performance expectations and conduct regular evaluations aligned to quality and productivity standards for their team
- Address performance gaps within their team through structured coaching and corrective action plans as needed
- Conduct regular operational reviews with each direct report to assess capacity, performance, backlog risk, compliance risk, education effectiveness, and cross-functional blockers
Escalation Management
- Serve as the primary escalation point for their team on complex coding scenarios, documentation concerns, payer conflicts, and account-level issues that exceed Team Lead or Associate-level resolution
- Resolve escalated coding questions in alignment with official coding guidelines and payer requirements
- Track escalation volume, trends, and resolution time for their team; identify recurring issues and implement targeted coaching and suggest workflow adjustments when needed
- Escalate systemic, high-risk, or unresolved issues to the Senior Medical Coding Manager with clear documentation and recommended next steps
Operational Oversight
- Oversee day-to-day coding operations for their team to ensure timely completion of encounters and consistent application of coding standards
- Ensure appropriate work distribution across their team based on complexity, volume, and individual capacity
- Monitor backlog levels and risks within their team; escalate issues with data-backed recommendations to the Senior Medical Coding Manager
- Maintain team-level adherence to departmental policies and procedures consistent with official coding guidelines and payer requirements
Compliance & Audit Oversight
- Oversee coding audits for their team, ensuring timely response, documentation support, and completion of corrective actions
- Monitor their team's adherence to coding rules, including documentation requirements
- Maintain audit-ready processes for their team and participate in compliance initiatives, education, and reporting
Revenue Cycle & KPI Management
- Monitor their team's KPIs, including coding quality scores, productivity, and turnaround times
- Partner with Billing and Revenue Cycle teams to support clean claim submission and reduce coding-related denials originating from their team
- Identify trends impacting reimbursement (e.g., documentation gaps, modifier usage, payer edits) within their team and implement targeted improvements
Cross-Functional Collaboration
- Partner with providers, clinical leadership, and compliance to promote complete and accurate documentation for encounters coded by their team
- Partner with the Coding Director and Coding Senior Manage