Enrollment Counselor

About Acceleration Academies

At Acceleration Academies , we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student re-engagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching.

The Role
As an Enrollment Counselor, you will play a critical role in helping students begin their journey to graduation. Working remotely as part of our Marketing and Enrollment Team, you will guide prospective students and their guardians through the enrollment process with empathy, clarity, and efficiency. This full-time position is instrumental in helping Acceleration Academies achieve student enrollment growth objectives nationwide.

Key Responsibilities

Enrollment

- Engage prospective students and families through inbound and outbound outreach, including leads generated through district partnerships and marketing channels

- Apply a consultative, student-centered approach to understand student goals, address barriers, and support successful enrollment

- Own the full enrollment funnel, managing prospective students from initial inquiry through their first day

- Serve as a knowledgeable, trusted resource to students and families throughout the enrollment lifecycle

- Guide students through application steps, answering questions and providing clear direction at each stage

- Clearly explain school structure, program requirements, pacing expectations, and student responsibilities

- Partner with Document Processors to collect and verify required enrollment documentation

- Maintain accurate, real-time records of all outreach and interactions within CRM systems

- Consistently meet or exceed assigned enrollment goals and performance metrics

Lead Nurture and Engagement

- Proactively follow up with prospective students to maintain momentum and meet enrollment deadlines

- Identify and address barriers to enrollment by connecting students with appropriate solutions and resources

- Motivate students who may lack confidence or have had challenging prior educational experiences

- Hold supportive, honest conversations about life circumstances and the value of re-engaging with education

- Collaborate with Document Processors, Registrars, and Academy Directors to ensure a seamless transition to the first day of school

- Demonstrate strong time management and maintain an organized, well-prioritized pipeline

Advocacy

- Represent Acceleration Academies with professionalism and enthusiasm in every student and guardian interaction

- Promote the value of our mission and dropout prevention model to students and families

- Support broader enrollment team objectives by taking on additional duties as needed

Performance Metrics

- Lead-to-enrollment conversion rate

- Lead response time (SLA adherence)

- Total new enrollments per month

- Daily task completion and adherence to contact strategies

- Application completion rates

- Student show/start rate

Qualifications:

- Education: Bachelor’s degree in Communications, Sales, or related field, preferred

- Experience: 1–3 years of experience in telemarketing, call centers, or similar enrollment roles; Consultative sales experience, preferred

- Skills: Strong communication, relationship-building, organization, and time management skills

- Passion: A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed.

- Language: Bilingual Spanish-English, preferred
Technology: Technology: Experience with CRM or telemarketing software (e.g., Hubspot, Salesforce, Five9, Ring Central, etc.) preferred

- Compliance: Must pass state and federal background checks

- Authorization: Mus