Engineering Team Lead, Appointment Scheduling
About the Role
Engageware powers appointment scheduling for some of the largest banks, credit unions, healthcare systems, and retailers in the world — on the order of a million appointments and interactions a day. When someone books time with their bank or schedules a visit with their care team, our platform finds the right availability, the right person, and the right place, and makes it effortless: online, in the branch, at the kiosk, in the walk-in queue, or virtually, with reminders and routing handled end to end.
We're looking for a hands-on Team Lead to own how the Appointment Scheduling team runs — the process, planning, and delivery — and to drive its technical direction. You'll grow the engineers around you, keep the team healthy and shipping, and carry our platform into the AI age: an AI-augmented development lifecycle where agents do real work across design, code, test, and review, and a product where booking is conversational, availability is intelligent, and every answer is grounded in real, verified data.
What You'll Do
Team & Delivery Leadership
- Own the team's planning, prioritization, and delivery — the process and the day-to-day execution — ensuring the Appointment Scheduling team ships reliably at enterprise scale.
- Grow and coach engineers at all levels (including senior and principal ICs); keep the team engaged, healthy, and improving.
- Partner closely with the Principal Engineer to translate the hardest architectural decisions into reliable, shipped product.
- Collaborate with Product and Design so that what ships solves the customer's actual problem, not just the technical one.
Technical Direction
- Own the overall technical direction for your area of the scheduling platform: the availability and booking engine, routing and reminders, and the online/branch/kiosk/queue/virtual channel experiences built on top.
- Make the mature, business-critical scheduling core safer and faster to change — through pragmatic modernization, improved test coverage, and cleaner API surfaces — without big-bang rewrites.
- Shape and evolve the platform's data architecture (SQL Server, PostgreSQL) and service boundaries (Spring Boot, Scala/Akka) to support scale and AI extensibility.
- Maintain Engageware 's reliability bar: the scheduling platform cannot let a customer down.
AI-Augmented Development Lifecycle
- Lead the team's adoption of an AI-augmented SDLC — putting AI agents (built on Claude) to work across design, code generation, test authoring, code review, and legacy modernization.
- Set the team's norms and guardrails for AI-assisted development, with a strong test and CI/CD backbone ensuring AI-generated changes ship fast and safely.
- Stay current on agentic development patterns (including MCP-based tooling) and raise the team's fluency over time.
AI in the Product
- Bring intelligent capabilities into the Appointment Scheduling product where they earn their place: conversational and assisted booking, smarter availability recommendations, reduced no-show rates, and proactive engagement.
- Ensure all AI-driven features are grounded in real, verified availability data — never hallucinated — and are evaluated honestly against clear success metrics.
- Partner with the Principal PM to align AI product bets with customer value and the broader scheduling roadmap.
What We're Looking For
Must-have qualifications:
- A track record of leading an engineering team to deliver: owning process, planning, and outcomes, while staying technically hands-on. You've shipped product, not just run a team.
- Depth in the Appointment Scheduling tech stack: JVM backend (Java / Spring Boot, Java 17) and modern TypeScript front ends (React and/or Angular), with comfort in high-throughput services and the relational data behind them.
- Experience modernizing large, mature, business-critical systems — making them safer and faster to change without disrupting the business.
- Fluency with AI coding agents and AI-a