E-commerce Customer Service Representative

Facelove is a fast-growing e-commerce beauty brand serving thousands of customers worldwide every day. Our mission is to help people preserve and enhance their natural beauty through innovative products and meaningful brand experiences.

We are looking for a dedicated and detail-oriented Customer Support Representative o provide excellent customer service and support our growing e-commerce operations. The ideal candidate has strong communication skills, experience in handling customer inquiries, and is comfortable working with online tools and platforms.

Please only apply if you have experience in e-commerce customer support.

Responsibilities:

Respond to customer inquiries primarily via email in a timely and professional manner

Handle customer concerns, complaints, and order-related issues

Provide accurate information about products, orders, and policies

Manage and organize customer support tickets using Zendesk or similar tools

Assist with order tracking, returns, and refunds through Shopify

Collaborate with the team via Slack and other communication platforms

Maintain a positive and helpful brand voice in all interactions

Requirements:

Excellent written communication skills (required)

Proven experience answering customer email s (required)

Hands-on experience with Zendesk or similar email support tools (required)

Experience using Shopify (required)

Background in e-commerce customer support (required)

Familiarity with Slack or similar communication platforms

Highly organized, responsive, and detail-oriented

Able to work independently and manage time effectively

Must be available consistently, 7 days a week (flexible scheduling may apply)

What’s in it for you?

Competitive salary

On-time and reliable payments

Opportunity to work with a fast-growing global e-commerce brand

Long-term growth opportunities

Pls click the link to apply : ---------- ==