Director/VP, Revenue Operations and Commercial Systems
eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.
You will make an impact:
Serve as the business owner of Salesforce and the broader commercial systems environment, and establish it as the trusted source for pipeline, opportunity management, and forecast inputs across the company.
- Define consistent commercial metrics, data standards, forecast categories, sales stages, and operating processes.
- Deliver reliable, repeatable reporting for the board, executive leadership, and go-to-market teams.
- Reconcile Salesforce reporting with Finance and other authoritative systems.
- Establish a disciplined forecasting process: cadence, pipeline inspection, opportunity health, accuracy measurement, and accountability.
- Improve Salesforce adoption, data quality, reporting consistency, and management visibility.
- Own the commercial systems roadmap and direct external implementation partners.
The CRO remains accountable for the forecast commitment and sales performance. This role owns the machinery that produces the forecast — the process, systems, data, definitions, reporting, and governance behind it.
Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.
Your day to day:
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Commercial Systems Ownership
- Serve as executive business owner of Salesforce and the broader commercial systems environment.
- Define and execute the roadmap for Salesforce and directly related commercial technology.
- Establish Salesforce as the enterprise system of record for commercial execution, forecasting, and operational visibility.
- Direct and hold accountable external implementation and consulting partners.
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Metrics, Data & Governance
- Define and govern commercial metric definitions, data standards, forecast categories, and sales stage criteria.
- Drive data quality, governance, and adoption across Sales, Product, Finance, and Customer Success.
- Establish pipeline, opportunity, and data governance standards enforced consistently across the commercial organization.
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Forecasting & Reporting Discipline
- Design and own a standardized forecasting methodology and operating cadence.
- Build and maintain a trusted, repeatable board and executive reporting package.
- Improve pipeline visibility, opportunity health tracking, and sales performance analytics.
- Reconcile Salesforce reporting with Finance actuals and resolve discrepancies at the source.
- Partner with Revenue Leadership to continuously improve forecast accuracy and reduce forecast bias.
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Roadmap & Vendor Management
- Own and prioritize the commercial systems roadmap, sequencing future capabilities against the core reporting and forecasting foundation.
- Evaluate and manage vendors and implementation partners against defined outcomes, not just delivered features.
- Other duties as assigned
Take the first step towards your dream career. Here is what we are looking for in this role.
Qualifications
- 10–15+ years in Revenue Operations, Sales Operations, or commercial systems leadership, with direct responsibility for enterprise forecasting and Salesforce.
- Has personally owned an enterprise-wide sales forecasting process end to end.
- Has built and owned board-level and executive commercial reporting.
- Track record of repairing a failed, low-adoption, or poorly governed Salesforce environment.
- Experience reconciling Salesforce/Sales reporting with Finance actuals.
- Has established pipeline, opportunity, and data governance standards.
- Experience managing Salesforce architecture and integrations, including oversigh