Director, Regulatory Change Initiatives
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Director, Regulatory Change Initiatives plays a critical role in leading complex compliance-related change initiatives within CrossCountry Mortgage. This role functions as an advanced business analyst for regulatory change, responsible for translating Legal’s impact assessments into detailed business, system, and process requirements and then driving those changes into workable system, process, control, and documentation changes. This role partners closely with Legal, Operations, Technology, Risk, and other stakeholders to ensure compliance changes are implemented effectively, validated appropriately, and documented thoroughly. The Director, Regulatory Change Initiatives serves as a senior resource to the team by helping structure work, resolve ambiguity, and guide less experienced team members.
Job Responsibilities:
• Own medium-to-large regulatory and compliance change tickets from start to finish, including intake, scope clarification, assignment coordination, status tracking, and closure documentation.
• Serve as a senior business analyst for regulatory changes by translating Legal and business needs into clear business, technology, and procedural requirements that cross‑functional stakeholders can understand and execute.
• Partner with Legal following regulatory impact assessments to determine required system, process, control, and policy or procedure updates.
• Draft detailed requirements for system-related changes, including configuration updates, decisioning changes, workflow changes, new fields, and related technology enhancements.
• Work with Technology teams, business partners, and external vendors to implement approved compliance-related system changes accurately and efficiently.
• Design and document practical non-technology solutions when a regulatory or compliance issue requires process updates, control enhancements, or new or revised policies and procedures rather than a system change.
• Lead the compliance workstream for cross-functional projects by coordinating and monitoring implementation deliverables, timelines, dependencies, risks, and stakeholder responsibilities.
• Conduct research and analysis of regulatory requirements, existing controls, operational processes, and current-state workflows to support sound solution development.
• Plan, coordinate, and support validation and testing activities for compliance-related changes, including system testing, process walkthroughs, and control verification.
• Review testing results, investigate gaps, and drive follow-up actions to ensure implemented changes address the underlying compliance issue or regulatory requirement.
• Prepare clear project summaries, status updates, and dashboards for leadership and governance meetings, highlighting implementation metrics, key risks, decisions needed, and overall program trends.
• Maintain complete and defensible documentation of decisions, requirements, testing evidence, approvals, a