Director, Product Operations

About Us
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.
Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.
The Opportunity – Director, Product Operations (Remote - USA / CANADA)
We're looking for a Director of Product Operations to own how Wrapbook aligns, builds, and launches product. Product operations is the practice of how we actually deliver : the systems, rituals, and standards that turn a growing EPD org into a predictable, high-throughput product engine. You'll define that practice for Wrapbook and lead the team that runs it, with AI as the foundation.
This role sits within Wrapbook's Product & Design organization and reports directly to the Chief Product Officer. You'll own the end-to-end product development process : how work moves from idea to discovery, planning, build, launch, and learning, and you'll lead the teams and systems that make each stage predictable and repeatable. That spans the operating cadence and structure of product development requirements, our Technical Program Management practice, our approach to quality, and how we release (from our tiered release program to how features are dialed up into customers' hands). You architect and continuously evolve the system , while your TPMs own execution within their groups. Your job is to build the machine, raise the bar, and coach the team that runs it.
You'll be a driver, not a facilitator. Someone who challenges assumptions, pushes your team to do the same, and brings structure to ambiguity without drowning teams in process. Your impact will show up as more predictable delivery, better cross-functional alignment, measurable success criteria, and no surprises for our partners, because they'll always know what we're shipping and why.
AI is foundational to how you and your team work. You'll bring deep AI fluency and a bias toward agentic, automated workflows, using them to remove coordination overhead, accelerate release cycles, and let the team focus on higher-leverage problems.
If you're energized by owning a function end-to-end, building the operating system for a product org, and leading through both strategy and hands-on system design, this role is for you.
What You'll Do
- Own the end-to-end product development process. Define and mature how work moves from idea through discovery, planning, build, launch, and learning: the operating cadence, frameworks, rituals, tooling, and standards that make delivery predictable and scalable across Engineering, Product, and Design (EPD). This is the core of the role; everything below is in service of it.
- Run the planning and intake operating cadence. Own how roadmap priorities move from discovery and requirements into structured, well-scoped, ready-to-build work across EPD, including prioritization, sizing, and sprint planning, so teams start each cycle with clarity and finish it with predictability.
- Architect the release system (don't just run releases). Own Wrapbook's approach to release management, spa