Director of Account Management
Job Description
COMPANY HISTORY
MedCerts – a Stride Inc. company (NYSE: LRN) – MedCerts – a Stride company – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of Allied Healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers certification and career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 50 career programs, trained and up-skilled more than 95,000 individuals across the country and partnered with over 500 American job centers and more than 1,000 healthcare organizations to build talent pipelines. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com.
GENERAL DESCRIPTION
The Director of Account Management leads the MedCerts B2B account management function. This leader manages the Strategic Account Management (SAM) team, owns the onboarding and growth of B2B partners across employer, workforce, and academic channels, and serves as a senior consultative partner to those organizations’ leadership. The role carries direct accountability for partner retention, account expansion, and revenue growth. It also sets the strategy and operating standards that establish MedCerts as durable workforce infrastructure for the partners it serves.
GENERAL DUTIES AND RESPONSIBILITIES
- Manage, coach, and develop the Strategic Account Management team against clear account plans and performance metrics.
- Optimize and manage the account management playbook and standard operating procedures.
- Run regular pipeline, retention, and account-health reviews, and hold the team accountable to revenue and student-outcome targets.
- Own the onboarding and launch experience for new B2B partners so they reach first enrollments and student outcomes quickly.
- Coordinate across Enrollment, Marketing, IT, Operations, and Finance to stand up partner programs and maintain consistent launch processes.
- Own retention and expansion across the B2B portfolio of employer, workforce, and academic partners.
- Build account growth plans that increase enrollments, revenue per partner, and, in partnership with Student Services, completion and placement outcomes.
- Identify and close expansion opportunities inside existing partners, including new programs, content licensing, credit for prior learning, and additional cohorts.
- Be a strategic advisor to senior employer, workforce, and academic leaders, and design transformational workforce solutions such as talent pipelines, upskilling programs, and funded training initiatives.
- Guide partners through workforce and education funding pathways, including WIOA, workforce grants, Title IV and Workforce Pell where applicable, and employer-funded models.
- Position MedCerts as a long-term workforce partner and build the relationships that make the company essential to each partner’s talent strategy.
- Carry accountability for portfolio revenue, retention, and enrollment targets, and forecast accurately in Salesforce.
- Report on pipeline, launches, and account health to executive leadership, and surface risks and opportunities early.
REQUIRED QUALIFICATIONS
- At least 10 years in workforce development, higher education, healthcare workforce, or B2B education and training, including a minimum of 5 years leading and developing a team.
- Track record of leading account management, partnership,