Director, Marketing AI Capabilities

Career Category
Marketing Job Description
Join Amgen ’s Mission of Serving Patients

At Amgen , if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Director, Marketing AI Capabilities
What you will do

Let’s do this. Let’s change the world. The Director of Marketing AI Capabilities, within the Global Customer Capabilities & Innovation organization (GCCI), will be responsible for leading the development and scaling of AI-enabled marketing capabilities, operating models, and ways of working across Amgen . The Director will serve as a strategic connector between emerging external trends and internal enterprise transformation — translating advances in AI technologies, evolving customer expectations, new ecosystem partnerships, and changing marketing practices into scalable capabilities that drive meaningful business impact.
Responsibilities include:
External Landscape & Strategic Foresight

- Monitor and assess the evolving AI, digital marketing, data, and customer engagement landscape, including emerging technologies, platforms, partners, and competitive trends

- Identify disruptive shifts in customer behaviors, content consumption, channel dynamics, and personalization expectations

- Translate external market developments into actionable marketing capability strategies

Future of Marketing Design, Development and Implementation

- Work across functions to lead the execution of the Future of Marketing strategy, including the development and implementation of new technology, operating models, and innovative external partnerships

- Lead the design and development of critical technology initiatives, including the Marketing Command Center, and play an advisory role to enabling Neural Nexis initiatives

- Design future-state marketing operating models, workflows, governance structures, and processes that embed AI into day-to-day execution

- Ensure talent initiatives align with the future marketer vision and AI-enabled capabilities

External Enterprise Partnerships & Innovation Pilot Management

- Manage existing strategic enterprise partnerships and evaluate new partnerships with AI vendors, platform providers, agencies, consultancies, and emerging technology companies

- Lead pilot programs and proof-of-concept initiatives to assess new capabilities and accelerate innovation

- Build scalable approaches for integrating external solutions into Amgen ’s marketing ecosystem

Change Leadership & Organizational Enablement

- Drive organizational readiness and adoption of AI-enabled ways of working

- Develop enablement strategies, talent models, and capability-building programs to increase AI fluency across marketing teams

- Lead cross-functional teams and influence senior stakeholders across commercial, digital, medical, technology, and operations organizations

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative partner with these q