Director, Lifecycle Marketing
Who we are:
Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti , reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.
We support 100% remote work for this role!
We’d love to hear from you if:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.
As the Director, Email & SMS Marketing you will:
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Client Management & Leadership: Lead a selection of clients, ensuring strategic alignment of account team recommendations with client objectives and fostering trust with senior client stakeholders, while partnering with internal leadership to address escalations and facilitate timely issue resolution. Proactively Identify high-value moments to present, connect, and meet with the key client stakeholders to build and maintain strong relationships, provide insight, and influence change.
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Client Onboarding & Transitions: Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential through the introduction of new ideas, strategies, and growth opportunities. Ensure we are accurately and efficiently delivering on Email & SMS operations requirements (tracking and deliverability), and partner with the other agency teams to provide best-in-class guidance for clients where needed.
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Team Leadership and Development: Responsible for providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, ensuring adherence to scorecard tasks, effectively managing client relationships, delivering best-in-class products, fostering team building, and facilitating career growth through clear goal-setting, feedback loops, and educational development, while maintaining certifications and staying updated on industry trends and best practices through continuous learning initiatives
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Business Acumen and Financial KPIs: Collaborate closely with Pod Leader and Directors across the organization to achieve financial targets and objectives, ensuring efficiency with staffing plans and allocations as well as client margin.
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Innovation and Thought Leadership: Stay at the forefront of industry, consumer, platform, and relevant vertical trends. Implement cutting-edge tactics and technologies. Drive innovative ideas and approaches to enhance campaign effectiveness and bring true value to our clients. Develop plans to showcase thought leadership within the channel and broader Email & SMS team.
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Client Education: Develop and steer high-level client education strategies that reinforce the organization’s value proposition, fostering deep client relationships and enhancing their ability to achieve success through advanced Email & SMS techniques.
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Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations
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Channel Specific Expertise: Oversee the integration and optimization of all lifecycle marketing channels, ensuring their strategic alignment and effective contribution to a holistic, data-driven Email, SMS, in-app, push, and more marketing strategies that enha