Director, Executive & Internal Communications

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr ’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description

About the Role

We areseeking a Senior Director, Executive & Internal Communications to lead executive and employee communications programs that connect business strategy, leadership messaging, and employee engagement.

Reporting to the VP, Corporate Communications & Analyst Relations, this role will partner with senior leaders across the company to develop compelling narratives, drive organizational alignment, and ensure employees understand and connect to Sprinklr 's strategy, priorities, and transformation journey. The ideal candidate is both a strategic thinker and exceptional operator, capable of translating complex business topics into clear, engaging, and impactful communications.

What You'll Do

Executive Communications

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Partner with senior leaders to develop clear, authentic, and impactful communications.

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Lead the creation of executive presentations, leadership messaging, company meeting content, organizational announcements, and strategic communications.

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Translate complex business priorities into compelling narratives that resonate with employees and key stakeholders.

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Drive consistency and alignment across executive messaging and leadership communications.

Internal Communications & Employee Engagement

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Lead Sprinklr 's internal communications strategy and editorial planning.

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Develop programs and content that strengthen employee understanding of company strategy, priorities, and performance.

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Manage and evolve communication channels, ensuring the right messages reach the right audiences.

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Champion employee engagement and feedback mechanisms that promote dialogue and alignment across the organization.

Strategic Communications & Change Management

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Lead communications planning for major business initiatives, organizational changes, leadership transitions, and key company milestones.

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Partner with leaders across the business to support transformation initiatives with thoughtful and proactive communications strategies.

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Help shape and reinforce company narratives that connect strategy, innovation, customer impact, and culture.

Leadership & Operations

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Lead and develop a high-performing communications team.

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Establish communications plans, processes, governance, and measurement frameworks that drive consistency and effectiveness.

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Partner closely with Communications, People, Product Marketing, Brand, and executive stakeholders to deliver integrated communications programs.

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Leverage AI-enabled tools and emerging technologies to improve efficiency, scale, and effectiveness.

What Success Looks Like

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Employees understand company strategy and how their work contributes to business outcomes.

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Executive communications are clear, consistent, and trusted.

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Major organizational initiatives are supported by effective communication and strong employee alignment.

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Communications programs are proactive, measurable, and aligned to business priorities.

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Communicationsisviewed as a strategic partnertoleadership and the broader business.

Who You Are

Experience

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12+ years of experience in executive, interna