Director, Contract Operations

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

Position Summary

Director, Global Contract Operations is responsible for establishing the operational strategy, governance framework, technology roadmap, and performance standards for the Company's global contracting function.

This role serves as the senior operational leader within Legal responsible for contract intake governance, workflow administration, process transformation, contract lifecycle management (CLM) optimization, contracting technology enablement and operational support services.

The position partners closely with Legal leadership, Sales, Procurement, Compliance, IT, Finance, and regional business leaders to develop scalable contracting capabilities that support business growth, operational efficiency, risk mitigation, and governance objectives.

The Director serves as the primary operational liaison between Legal leadership and business stakeholders, translating approved legal policies, playbooks, and contracting standards into sustainable processes, systems, controls, and service delivery models.

While this role does not make legal risk determinations or provide legal advice, it is accountable for enterprise-wide contracting operational effectiveness, contracting technology strategy, workflow governance, and continuous improvement initiatives supporting the Legal function.

This role is 100% work from home role within the United States.
Responsibilities
Strategic Leadership & Operating Model Ownership

- Define and execute the global contract operations strategy, roadmap, and operating model.

- Establish enterprise-wide standards for contract intake, prioritization, assignment, workflow execution, escalation and service delivery.

- Lead alignment of contracting operations across regions, business units, functions and contract types.

- Identify operational risks, scalability challenges, and process inefficiencies and develop long-term solutions.

- Serve as executive owner of contracting operational processes, procedures, governance standards, and service delivery models

- Advise senior leadership on operational strategy, resource planning, and transformation opportunities.

Process Transformation & Continuous Improvement

- Lead enterprise-wide process improvement initiatives focused on efficiency, standardization, automation, and scalability.

- Own and continuously improve the global intake, triage, assignment, and workflow management framework.

- Establish and maintain global SOPs, process maps, RACI models, and operational documentation standards.

- Sponsor cross-functional initiatives that improve contracting effectiveness and stakeholder experience.

- Drive implementation of best practices, automation opportunities, and operational controls across the contract lifecycle.

- Lead remediation efforts for systemic operational bottlenecks and recurring process issues.

People Leadership & Organizational Capability

- Lead and develop contract intake and administrative support resources responsible for contracting workflow coordination, intake management, and operational support.

- Establish performance expectations, training plans, and workload management practices for operational support personnel

- Partner with Legal leadership to ensure appropriate resource alignment and operational support for contracting activities.

- Foster a culture of accountability, collaboration, con