DevOps/SRE Engineer - Bilingual Mandarin Required

Fully remote, required base locations in : NC, CA, TX, IL, NJ

About Us

https://www.cwill.com

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

About this role

As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region.

Responsibilities:

Short-Term (First 6–12 Months)

1. Daily Operations & Maintenance
- Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team.
- Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures.

2. Cross-Timezone Alerting & Incident Collaboration
- Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response.
- Perform initial troubleshooting and first-response actions before handing off to the China-based team.

Long-Term (12+ Months)

1. Local Data Center & Compliance Operations
- Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements.
- Enforce local requirements such as access controls for privacy data and data localization/storage.

2. First-Line Incident Response
- Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays.
- Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues.

3. Compliance & Liaison Support
- Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117).
- Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant.