DediRock Hosting – Technical Support Specialist (Remote)

Compensation: $500–$700 USD/month

Position: Full-Time Remote Technical Support

Hours: 8–10 hours per day

Time Zone: Eastern Time (ET)

Available Shifts

Primary shift: 7:00 AM – 5:00 PM ET

Potential overnight shift: 12:00 AM – 9:00 AM ET

Weekend availability is highly desirable.

Specific schedules and days off will be discussed during hiring.

Job Description

DediRock Hosting is looking for a reliable, motivated, and fast-working Technical Support Specialist to join our growing VPS hosting company.

We operate a large hosting infrastructure and need someone who can handle customer support tickets quickly, accurately, and professionally.

This is a fast-paced position. You must be comfortable handling multiple tickets, troubleshooting technical issues, and using modern support tools and AI-assisted workflows to improve efficiency and response quality.

Required Skills

Experience with WHMCS (ticket management, customer accounts, services, and basic billing).

Experience with Virtualizor VPS management.

Understanding of DNS, reverse DNS, and PTR records.

Basic understanding of IP addressing, subnets, gateways, and network routing.

Basic Linux troubleshooting and SSH knowledge.

Ability to troubleshoot common VPS connectivity and configuration issues.

Strong written English communication skills.

Ability to respond to tickets quickly while maintaining accuracy.

Ability to work independently and follow company procedures.

Willingness to learn new systems and processes.

Preferred Skills

Experience with Tawk.to live chat support.

Experience with KVM virtualization.

Familiarity with Windows and Linux VPS environments.

Experience with VPS migrations, reboots, and network troubleshooting.

Basic scripting, automation, or coding knowledge.

Previous experience working for a VPS or dedicated server hosting company.

Daily Responsibilities

Answer and resolve WHMCS support tickets efficiently.

Assist customers with VPS-related issues.

Manage basic tasks within Virtualizor.

Troubleshoot DNS, PTR, IP connectivity, and routing issues.

Assist with basic billing questions and account management.

Utilize available support tools, knowledge bases, and AI-assisted resources to improve productivity and maintain consistent response quality.

Escalate complex issues when necessary.

Maintain professional, friendly, and accurate communication.

Stay active and responsive on Microsoft Teams throughout assigned shifts.

Communication & Work Requirements

Microsoft Teams is mandatory during working hours.

Your Microsoft Teams account must display a clear profile picture that matches your OnlineJobs.ph profile photo so team members can easily identify you.

Must be able to receive payments through PayPal.

Must have reliable internet access and a dependable computer.

Must be punctual, responsive, and capable of working at a fast pace.

Must be comfortable learning and using modern support and productivity tools.

Customer information and company credentials must be handled securely.

Training & Growth Opportunities

We provide training on our internal procedures, billing workflows, and support expectations.

We are looking for someone who wants to grow with DediRock Hosting, not simply work a temporary position.

The right candidate may eventually be promoted to Lead Technical Support, helping manage the support team, monitor ticket performance, train new staff, and oversee daily support operations.

How to Apply

Please include the following information:

Your experience with WHMCS and Virtualizor.

Your previous VPS or web hosting support experience.

Your knowledge of DNS, PTR records, and basic routing.

Your preferred shift and weekend availability.

Your experience with technical support tools and automation.

Your experience with Tawk.to, scripting, or coding, if applicable.

Confirmation that you can use Microsoft Teams and receive PayPal payments.

We are looking for someone dependable, technically capable, eager to learn, and, most importantly, FAST.

DediRock Hosting – Live The Dream™