Data Administrator — CRM & Client Data
WHO WE ARE
Join FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we’ve perfected the art and science of optimizing frontline performance. By combining the unique artistry of our inspiring FPG team with the cutting-edge science of our proprietary technology, IN-Gauge, we have set the benchmark in technology and training. Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users.
At FPG, we’re committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. When you join us, you’re not just a part of a company—you’re joining a movement that believes in the potential of people and their ability to make a difference. Experience a fulfilling career with us, where your aspirations meet opportunities.
WHO YOU ARE
You are a detail-oriented, process-driven data professional who takes pride in making sure information is accurate, complete, organized, and usable. You understand that clean data isn't simply an administrative task—it is the foundation that allows sales, operations, customer success, and analytics teams to make better decisions and work effectively.
You have hands-on experience working with Salesforce and large data sets , and you are comfortable managing the details that come with maintaining a high-volume CRM environment. Whether you are importing records, identifying duplicates, reconciling discrepancies, mapping fields, or investigating why two data sources don't align, you approach the work methodically and don't stop until you understand the issue.
You are highly proficient in Excel and comfortable using tools such as VLOOKUP/XLOOKUP, pivot tables, text functions, and data-cleaning techniques to organize and analyze information. You understand how leads, accounts, contacts, and opportunities relate within a CRM and recognize the importance of maintaining consistent data standards across each.
You are also curious about technology and actively look for smarter ways to work. You are comfortable using AI and automation tools to improve data cleaning, matching, enrichment, and everyday productivity while understanding the importance of accuracy, validation, and responsible use of customer data.
Most importantly, you are someone who notices the details others miss. You are organized, reliable, and comfortable owning recurring processes independently. You enjoy solving data problems and creating order within complex information, and you understand that the quality of your work directly impacts teams across the organization.
WHAT YOU WILL DO
As a Data Administrator at FPG , you will own the health, accuracy, and completeness of client and customer data within our CRM.
You will serve as the front line of FPG's data quality, managing large hotel data files from multiple sources and ensuring Salesforce records remain clean, accurate, current, and properly structured. Every lead, account, contact, and opportunity entering the CRM will need to be appropriately vetted, deduplicated, mapped, and validated.
You will manage recurring client and partner data updates, reconcile incoming information against existing CRM records, and identify and resolve discrepancies before they impact downstream teams.
Your work will directly support FPG's sales, field operations, Customer Success, and analytics teams by ensuring they can rely on the underlying data they use to operate and make decisions.
You will also help FPG continuously improve how data is managed by identifying opportunities to use automation, AI, and emerging technology to make data processes faster, more scalable, and more accurate.
HOW YOU WILL DO IT
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Continuously scrub, standardize, and deduplicate high-volume data files received from clients, partners, and internal teams.
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