Customer Support Specialist - RevEHR

About PracticeTek 

Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! 

We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. 

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. 

At PracticeTek, you’ll get to: 

Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. 

Team up with passionate, talented people who care deeply about patients, providers, and making a difference. 

See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. 

Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. 

Why You’ll Love It Here

 As part of the TekTribe, you’ll enjoy: 

Comprehensive health, dental, and vision coverage options 

Wellness benefits that support lifestyle, behavioral health, and overall wellbeing 

Flexible paid time off, sick time, and 10 company-paid holidays 

401(k) plan with company match to help you build your future 

Culture Committee driving initiatives that spark connection, fun, and belonging 

A workplace powered by innovation, collaboration, and energy every day 

RevolutionEHR is a leading cloud-based Electronic Health Record (EHR) and practice management platform serving more than 4,500 providers and 20,000 users across the United States and Canada. As part of the PracticeTek family, RevolutionEHR empowers eye care professionals with innovative technology solutions that simplify practice operations, improve patient care, and support business growth. 

What You’ll Do 
- Provide timely, professional support to RevolutionEHR customers across phone, live chat, email, and support cases, resolving questions and issues with clear, accurate guidance. 

- Troubleshoot customer-reported issues involving navigation, workflows, configuration, and system functionality, using available resources and escalating when additional expertise is required. 

- Own assigned customer cases through resolution by documenting interactions and troubleshooting steps accurately, communicating status and next steps, and providing appropriate follow-up. 

- Partner with SMEs, Specialty Teams, Product, Development, Implementation, Billing, and other internal teams to resolve customer concerns and identify recurring issues that may improve the customer experience. 

- Maintain current knowledge of RevolutionEHR functionality, product updates, su