Customer Support Specialist

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.

- Role Overview:

- We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational.

- Full-time, 40 Hours/Week

- Fully remote, work from home

- Salary: ZAR 17,000-20,000/month, commensurate with skills and experience

- Availability to work during EST business hours.

Responsibilities:

- Monitor EV charger statuses and identify any issues.

- Communicate with property owners and drivers to assist with troubleshooting.

- Coordinate with maintenance teams for on-site support.

- Document issues and resolutions in the system.

- Escalate complex technical problems when necessary.

Requirements

- 3+ years of experience as a Customer Service Specialist or Technical Support Specialist

- Tech-savvy with strong problem-solving skills

- Excellent communication skills

- Ability to multitask and manage active issues efficiently

- Customer service or technical support experience in IT or related field preferred

Training Provided:

- EV charger systems and operations

- Basic troubleshooting and issue resolution

- Coordination procedures with maintenance and property teams

Originally posted on Himalayas