Customer Support Representative (German)

David Kennedy Recruitment is working with an international customer experience provider that is looking to recruit German -speaking Customer Service Representatives to join their team in Kosovo . This is a fully remote customer service opportunity supporting a well-established German fashion and e-commerce brand, with a strong focus on assisting customers with orders, returns, refunds and general enquiries.
Position: Customer Support Representative
Location: Kosovo, Remote
Work model: 100% Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:

-
Handle inbound customer enquiries in German

-
Support customers with orders and delivery-related queries

- Process returns, refunds and exchanges

-
Assist customers with damaged, incorrect or missing items

-
Handle complaints calmly and professionally

-
Provide clear and accurate information regarding customer orders and services

-
Update customer information and document cases accurately in the relevant systems

-
Resolve customer issues efficiently and ensure appropriate follow-up where required

-
Deliver a positive and professional customer experience throughout every interaction.

REQUIREMENTS:

-
German language skills at C1 level or higher

- Based in Kosovo

- Comfortable working 100% remotely

-
Strong written and verbal communication skills

-
Customer-focused, calm and empathetic approach

-
Confident handling complaints and difficult customer situations

- Good computer and system skills

-
Reliable internet connection and suitable home-working environment

-
Availability to work shifts between 08:00 and 20:00, Monday to Saturday

-
Previous experience in customer service, call centres, e-commerce, fashion/retail, travel or telecommunications is highly advantageous.

BENEFITS :

- 100% remote working from Kosovo

- Full-time employment

- Paid onboarding and training

- Equipment provided

-
Opportunity to work on an established German fashion and e-commerce customer service project

- No sales or outbound calling

- And much more!!!

Originally posted on Himalayas