Customer Support & Creator Contact Specialist

Responsibilities:

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Solve customer tickets (email + chat) with clear, calm, human responses that actually fix the issues

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Handle order + shipping questions: tracking, address changes, delivery issues, returns, refunds

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Provide honest, nuanced product guidance — no marketing fluff, just what it does and doesn’t do

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Communicate with creators when needed: coordinate content, answer questions, keep relationships smooth

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Work smart with AI tools to deliver faster output without sacrificing quality

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Improve internal systems: spot patterns, update SOPs/macros, reduce repeat questions

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Escalate the right cases with full context so the team can act quickly

Requirements:

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Strong written English (clear, human, professional)

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Experience in Shopify or similar e‑commerce environments

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Common sense and a solutions‑first mindset

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Tech‑savvy and comfortable using AI tools

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Reliable laptop + stable internet; ideally working with 2 screens

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Ownership mentality — you pick things up and finish them

- Availability Monday to Friday

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You naturally think in systems and enjoy fixing root causes

- Strong typing speed

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Experience with helpdesk tools (Gorgias, Zendesk, Intercom, etc.)

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Bonus: experience working with creators or managing content workflows

Originally posted on Himalayas