Customer Success Manager (WFH)

About the job:

Customer Success Manager - the Role

Youll work across customer accounts and a small number of CarbonFarm-led initiatives, ensuring successful delivery, strong stakeholder alignment, and long-term account growth.

Youll partner closely with project developers, agri-food companies, and NGOs running sustainable rice programs, making sure they get maximum value from CarbonFarms platform and services. Youll help customers adopt new products, expand into new regions or program phases, and grow their partnership with CarbonFarm over time.

As part of our Go-To-Market (GTM) team, youll coordinate delivery across Sales, Solutions Engineering, and Product Supportowning the day-to-day plan, keeping stakeholders aligned, and ensuring projects stay on track. This is a relationship-driven role that blends customer enablement with hands-on project delivery in carbon markets.

Responsibilities

- Lead project management for B2B software roll-outs in the region
- Deliver engaging training sessions for customer teams
- Manage customer reviews and the license renewal process
- Collect feedback, engage with the product team, and help shape new features and upgrades
- Collaborate with sales teams on expansion opportunities and upselling initiatives
- Provide clear, actionable project reporting
- Track and report on key CSM metrics
- Build strong, long-term relationships with agri-food companies, project developers, and NGOs
- Act as a strategic advisorhelping customers scale their impact and unlock new CarbonFarm products and services
- Serve as a day-to-day point of coordination for carbon project development workflows (e.g., baseline planning, evidence collection, stakeholder coordination, registry/VVB touchpoints)
- Support with interactions with the registry/VVBs and other carbon market stakeholders
- Travel as needed to customer sites, events, or internal meetings (expect some travel)

Qualifications/Experience

- Experience with carbon markets/carbon project development
- Ideally 510 years experience in customer success, account management, or project management in a B2B software/SaaS/technology consulting context
- Excellent project management and communication skills
- Fluent in English (other languages a plus)
- Comfortable working independently and remotely in a fast-paced, international team
- Experience in a start-up/scale-up
- Experience and success with remote collaboration

Please note: If you bring exceptional strategic alignment and cultural fit, were open to considering candidates with a bit less or more experience than the profile we have advertised.

About Us

CarbonFarm is enabling a just transition to climate-smart agriculture.

We believe in a future where the 1 billion land stewards in this world can live profitably while taking care of the planet. Thats why we are aligning the two: profitability and climate impact.

How? CarbonFarm is decarbonising rice farming by providing farmers with transparent incentives to adopt sustainable practices. We use satellite data to quantify reductions in emissions and facilitate access to carbon-based financial rewards. This means that farmers can focus on farming and, by adopting sustainable practices, improve their own standard of living.

Why CarbonFarm?

- Impact-focused company helping to fight climate change
- Small, agile team of brilliant problem solvers
- International team with international ambitions (15 people, 10 nationalities)
- Deep-tech startup using modern, cloud-based technologies

How to Apply

- Fill out the form here : https://carbonfarmtech.notion.site/39662df2b8ee812da4f6c89c17cb748f
- A good CV is a short one (two pages good, one page better)
- No need to write a cover letter, but you can highlight something from your CV that highlights your fit for the role
- Feel free to use the form to send along links that best showcase the relevant things you've done.

Who can apply:

Only those candidates can apply who:
- have minimum 5 yea