Customer Success Manager, Payments
Who we are:
MHC is a global provider of AI-powered SaaS solutions for document, communication, and payment automation - purpose-built for highly regulated industries. We simplify complexity and unlock intelligence so organizations can deliver exceptional experiences with confidence.
Our platform helps enterprise and mid-market organizations improve efficiency, ensure compliance, and modernize customer communications at scale. Customers use MHC solutions to generate more than 10 billion documents and process billions in AP payments annually. Recognized as a Leader in multiple G2 reports and featured in analyst reports from Gartner, IDC, Aspire, and Aragon, MHC is built for organizations that can't afford to get it wrong.
People are at the center of everything we do - for our customers and within our own walls. MHC supports a flexible, work-where-you-live model, and for five consecutive years has been named one of Minnesota's Top Workplaces by the Star Tribune, based entirely on employee feedback. We are a team driven to grow, committed to being better than yesterday, and stronger together. We earn trust every day with our customers, our partners, and each other. We experiment boldly, and when our customers win, we win.
For more information, visit mhcautomation.com.
Who we are looking for:
We are seeking a highly motivated and experienced Customer Success Manager, Payments to support and grow our MHC NorthStar Payments Plus customer base. This role is both strategic and hands-on, focused on helping customers successfully implement, adopt, and expand their B2B payment programs.
The ideal candidate brings deep expertise in B2B payments, excels at client relationship management, and has a proven ability to drive revenue growth through customer engagement and program expansion. This individual will serve as a trusted advisor to customers while partnering closely with our payment partner, Bottomline to deliver a best-in-class payments experience.
What you will get to do:
Customer Relationship Management
- Act as the primary point of contact for a portfolio of Payments focused customers
- Build and maintain strong, long-term relationships with key stakeholders
- Understand each customer's business goals and align payment strategies to drive value
Program Implementation & Growth
- Support customers end to end from sale to onboarding of their payment programs
- Lead vendor enrollment campaign kickoffs, ensuring successful program launches
- Own the full lifecycle of vendor enablement and electronic payment adoption (ACH, virtual card, etc.) from initial enrollment through ongoing optimization of payment mix to increase efficiency, ROI, and program spend
- Identify opportunities to expand payment programs, grow spend, and increase revenue
Strategic Advisory
- Serve as a trusted strategic advisor, helping customers optimize and scale their payment programs
- Use data and insights to guide customers toward continuous improvement and measurable outcomes
Operational Execution
- Deliver consistent, proactive communication and reporting to customers
- Manage a book of business while ensuring a high level of service across all accounts
- Track customer health, adoption metrics, and revenue performance
Partner Collaboration
- Work closely with Bottomline as a key payments partner
- Maintain regular communication with Bottomline to align on account strategy, performance, and opportunities
- Coordinate cross-functional efforts to ensure seamless customer experience
Support & Issue Resolution
- Act as the front line of support for customer questions and program needs
- Partner with internal teams (Product, Customer and Sales) and Bottomline to resolve issues quickly and effectively
What Success Looks Like in This Role:
- High customer satisfaction and retention across assigned accounts
- Increased adoption of electronic payments within customer programs
- Growth in payment volume and revenue generation
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