Customer Success Manager, EMEA

The Role:
We are expanding our Customer Success team and are looking to bring on a Customer Success Manager to join our team in Belgium. The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.

Responsibilities:
Manage a portfolio of customers and ensure a consistent, high-quality experience
Build strong relationships and act as a trusted point of contact
Identify risks early and take proactive steps to address them
Partner cross-functionally and collaborate effectively to drive outcomes
Navigate customer conversations, balancing company priorities with customer needs
Maintain accurate data, reporting, and internal documentation
Take ownership of internal tools and workflows tied to customer management
Contribute to process improvements and team efficiency
Requirements:
Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)

Proven work experience as a Customer Success Manager or similar role preferred
Strong English communication skills (clear, concise, and professional), professional proficiency in German or Italian is a plus.
Proven ability to collaborate across teams and build alignment
Strong negotiation and influencing skills with customers and internal stakeholders
Problem-solving mindset with the ability to think critically
Ability to work independently while knowing when to involve others
Assets:
Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
Management, renewals or upsells experience would be a plus
Excel/Google Sheets experience
Software Experience
Experience with data tools or reporting platforms
Exposure to customer-facing roles in fast-paced environments
Experience working cross-functionally with different teams
Process improvement or operational experience