Customer Success Consultant
Job Description Summary
Who we are
Castlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience.
Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs.
Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care—meeting members where they are and supporting them over time.
Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve.
How will you make an impact & Requirements
We are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight’s solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience.
As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact.
What You’ll Do
Client Strategy & Partnership
- Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
- Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
- Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
Drive Outcomes & Value
- Translate data into insights and actionable recommendations
- Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
- Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
Program Optimization & Execution
- Guide clients through program design, configuration, and optimization
- Provide expertise on benefits administration, practice management workflows, and union-related considerations
- Identify and address gaps in performance, bringing forward proactive solutions
Cross-Functional Collaboration
- Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
- Support renewals and expansion opportunities by clearly articulating value and impact
- Contribute to best practices and scalable strategies across the Customer Success organization
What We’re Looking For
Required Experience
- 5+ years in Customer Success, Account Management, or Consulting
- Experience working in or with:
- Practice management (health systems, clinics, or provider operations)
- Labor unions or unionized populations
- Strong understanding of:
- Healthcare benefits and/or digital health solutions
- Employer-sponsored healthcare models
Preferred Qualifications
- Experience supporting large, complex clients (enterprise or multi-stakeholder environments)
- Background working with benefits leaders, HR teams, or health plans
- Familiarity with collective bargaining environments and union dynamics
- Based in or near the Seattle area
Compensation Range:
$81,492.00 to
$122,238.00
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensa