Customer Solution Engineer - Quote to Cash

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

Zuora is the leader in monetization for subscription and usage-based businesses. On our strategic customer team, Solutions Engineers partner with Account Executives to win technical decisions on enterprise deals — and stay close to customers after the sale for adoption and expansion.

This is a hands-on role: you’ll design, build and demo solutions, run POCs when the deal requires it (APIs, data, integrations), and remain close to customers post sale in a strategic capacity.

In this role, you will:

- Partner with AEs on enterprise sales cycles: discovery, solution design, demos, and technical wins

- Scope quote-to-cash solutions across billing, CPQ, and revenue — including subscription and usage-based pricing where relevant

- Build tailored demos and proofs of concept aligned to customer requirements

- Present to technical and business stakeholders, including senior leadership

- Support technical health on assigned accounts and surface expansion opportunities

- Collaborate with Product, Services, Support, and partners; contribute to RFPs and customer events as needed

- Travel within your territory when required

About You

Required

- 5+ years in Sales Engineering, Presales, Solution Consulting, or Solution Architecture on enterprise B2B SaaS deals

- Demonstrated hands-on technical aptitude — you can configure, integrate, and build (not demo-only)

- Experience in at least one of: billing/subscription platforms, quote-to-cash, ERP/finance systems, or revenue operations — Zuora experience not required

- Strong communication with engineers, finance, and business buyers

Preferred

- Usage-based or consumption billing (metering, rating, mediation)

- Telecom or other high-volume usage models

- AI or usage-heavy product monetization

- Structured deal methodology (e.g. MEDDIC)

- Bachelor's degree or equivalent practical experience.

About the Team

You will be part of a team focused on winning and expanding complex enterprise quote-to-cash opportunities by combining technical depth, business acumen, and customer partnership.

This team works closely across Account Executives, Product, Solutions, partners, and customer stakeholders to:

- Solve complex monetization and billing challenges

- Deliver tailored technical strategies, demos, and proofs of concept

- Support customers from pre-sales through post-sale technical health and adoption

- Surface customer insight that shapes roadmap and solution direction

- Help customers scale modern consumption and AI-native business models

This is a highly collaborative environment for someone who wants to go beyond standard demos and play a meaningful role in shaping solution architecture, customer outcomes, and long-term growth.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs

- Medical, dental, and vision insurance

- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break

- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)

- Learning & development stipend to support ongoing growth

- Opportunities to volunteer and give back, including charitable donation matching where