Customer Service Virtual Assistant (VA)

We are looking for a reliable, detail-oriented, and customer-focused Customer Service Virtual Assistant to join our team.

You’ll be assisting real estate agents, photographers, and customers with scheduling, order support, questions, and day-to-day customer service. This is a fast-paced role that requires someone who can communicate clearly, stay organized, and handle multiple tasks while maintaining a professional and friendly attitude.

What You'll Do

- Respond to customer inquiries via phone, SMS, email , and internal systems

- Assist customers with orders and services

- Schedule and reschedule photography appointments

- Coordinate with the team regarding appointments and order updates

- Enter and update orders accurately in our systems

- Follow up on pending orders, appointments, and customer requests

- Handle customer concerns and complaints professionally

- Review orders and information carefully to prevent errors

- Perform other customer service and administrative tasks as needed

What We're Looking For

- Excellent English communication skills, both written and verbal

- at least 2 years customer service experience, virtual assistant, real estate, or administrative experience preferred

- Strong attention to detail and accuracy

- Comfortable handling phone calls, text messages, and email s

- Able to multitask and prioritize tasks in a fast-paced environment

- Strong problem-solving skills

- Patient, professional, friendly, and solution-oriented

- Comfortable learning and working with multiple software platforms

- Able to work independently with minimal supervision

- Reliable and consistent attendance is essential

Work Schedule

- 40 hours per week

- Our office operates 7 days a week, including holidays

- Business hours are 6:00 AM Central Time (CT) to 8:00 PM Pacific Time (PT)

- You will be assigned a schedule within our operating hours based on business needs

- Your assigned schedule may correspond to Eastern, Central, Mountain, or Pacific Time

- Reliability and consistency with your assigned schedule are essential

- Applicants must be comfortable working weekends and holidays when included in their assigned schedule

Applicants must have:

- A reliable desktop computer or laptop

- Stable, high-speed internet connection

- A quiet and professional workspace

- Working microphone and camera

- Ability to work without frequent interruptions

- Backup internet/power options are strongly preferred

To apply, please send all of the following to ----------

1. Video Introduction

Record a 2–3 minute video introducing yourself.

2. Internet Speed Test

Run a speed test at ----------

Send a screenshot of your complete result, including download speed, upload speed, and ping.

3. DISC Personality Test

Complete the DISC Personality Test and send a screenshot or copy of your result with your application.

---------- . ---------- /disc-personality-test

4. Resume

Please include an updated resume highlighting relevant experience.

Incomplete applications may not be considered.

Selected applicants may be invited for a recorded interview and skills assessment before moving forward.

If you're dependable, organized, comfortable working in a fast-paced environment, and genuinely enjoy helping customers, we'd love to hear from you!