Customer Service TXU

Smoothstar Tech is hiring qualified canindates for work from home customer service position with TXU Energy . Agents will.serve customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:

- Review, analyze and respond to customer billing inquiries.

- Resolve customer issues or questions

- Processing payment deferrals.

- Attempt to save customers who may be moving, unhappy with the plan or current rate

- Quickly identify customer needs in first few minutes of the call to offer the appropriate plan

- Accurately enroll the customer in the correct plan

Customer Service Representative Job Qualifications:

- 1 year of customer: call center, retail or helpdesk.

- Strive to resolve the customer issues on the first call

- Demonstrate knowledge of TXU Energy processes and policies .

- Build trust and rapport with the TXU Customer through clear, respectful interaction

- Always strive to ensure that overall customer satisfaction remains high, while resolving issues

- Understand “client call flow” and Texas Utility regulation

- Ensure no Public Utilities Commission Complaints are filed

- Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation

Originally posted on Himalayas