Customer Service Specialist

This is a remote position.

Job Summary – The customer service specialist is responsible for supporting Community Health Workers (CHWs) with administrative functions, including inbound/outbound calls to members with the goal of updating member information and scheduling an onsite visit with CHWs. Must become an expert scheduler and provide a stellar member experience.
Job Duties

- Making outbound calls to identified members to schedule at home visits, ensure the members have necessary information regarding their profile and clear on what to expect upon CHW arrival.

- Validate that member insurance is active in addition to updating address, phone number and other information as necessary.

- Maintain knowledge base of resources available within the community in your geographic area you serve.

- Participate in special administrative projects in order to support the team.

- Report updates verbally and in written form to team.

- A desire to create a one-of-a-kind member experience and drive to be part of building something new

- Other duties as assigned

Job Qualifications

- College degree preferred but not required

- Minimum of three (3) years of experience in either a volunteer or paid position working in community setting with at risk populations providing a coordinator of services is a must

- Exceptional communication and interpersonal skills.

- Must be able to prioritize and meet deadlines, detail oriented and exercise good judgement.

- Above average organizational skills, good listener, and team player.

- Must be comfortable dealing with individuals from different cultural backgrounds.

- Above average computer skills specifically Microsoft Office Suite and learning new databases.

- Positive and encouraging personality.

- Reliable, trustworthy, and committed to team’s success.

- Able to thrive in a high-volume, deadline driven work environment

- Hours: TBD

- Starting pay: $35,000 to $40,000 plus discretionary incentives

Originally posted on Himalayas