Customer Service Representative – Canada
Thank you for your interest in joining Solventum . Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum , people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description:
Customer Service Representative – Canada ( Solventum )
3M Health Care is now Solventum
At Solventum , we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum , we never stop solving for you.
The Impact You’ll Make in this Role
As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
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Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues
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Communicates clearly and professionally with external customers and internal Soventum personnel by telephone and/or written correspondence
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Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing
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Systematic problem solving in regard to material information records and master data monitoring
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Managing the customer order process from entry to delivery
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Develops and leads improvements and/or solutions to work processes and tools
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Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
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Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution AND 2 (two) years of customer service experience in a private, public, government or military environment
OR
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HS Diploma AND 6 (six) years of customer service experience in a private, public, government or military environment
In addition to the above requirements, the following are also required:
- Bilingual French & English
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Previous/current Healthcare Customer Service Experience
- ERP system experience required
Additional qualifications that could help you succeed even further in this role include:
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Experienced with cross-functional project leadership preferred.
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Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers.
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Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems.
Work location: Remote - Canada
Travel: May include up to 5% Domestic
Relocation Assistanc