Customer Service Representative

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved.

Key Responsibilities
- Respond to client enquiries via phone, email, and live chat in a timely and professional manner
- Troubleshoot platform issues and escalate to technical teams where necessary
- Guide new users through the Bryq platform and help them get set up
- Log and track client interactions accurately in the CRM system
- Identify common issues and share feedback with the product team to improve the client experience
- Meet individual and team service level targets for response time and resolution quality
- Support onboarding of new client accounts alongside the Customer Success team