Customer Service Representative

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.
Duties: 
- Answer and track incoming calls

- Prepare and submit accurate, detailed reports in government systems

- Accurately record all details in accordance with procedures

- Conduct database and open-source research

- Route and escalate calls appropriately

- Other duties, as assigned

Requirements
- 3 +experience in a call center

- High school diploma or equivalent is required

- Proven ability to multitask simultaneously communicating and inputting data

- Strong written and verbal communication skills

- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

- Experience in handling sensitive information
- Ability to pass a government security background check.