Customer Service Consultant

Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia.

They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships.
Job Responsibilities
Customer Support & Enquiry Management

- Liaise with customers via phone, online chat, and email to deliver exceptional service

- Handle high volumes of inbound calls and customer enquiries promptly and professionally

- Resolve customer issues effectively while maintaining composure under pressure

- Conduct outbound calls to follow up with customers and provide updates

- Maintain a positive, empathetic, and professional attitude across every interaction

Logistics & Payment Processing

- Assist customers with processing payments using payment management tools

- Support day-to-day operational logistics and booking schedules

- Operate and manage customer enquiries through online chat systems

- Collaborate with internal teams to ensure seamless service delivery

Work Schedule

- Initial training roster is Monday-Friday Australian Working Hours

- Training period runs for a minimum of 1 month until competency is assessed

- Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off

Requirements

- Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat

- Strong conversational ability and phone-handling experience

- Professional written English skills for live chat and email support

- High level of verbal English proficiency with a clear telephone manner

- Exceptional problem-solving skills and the ability to multitask effectively

- High attention to detail, strong reliability, and excellent punctuality

- Full commitment to working permanent Saturday shifts as part of the post-training schedule

Nice-to-Have Skills

- Hands-on experience using online live chat platforms such as Podium

- Previous experience using payment processing applications

- Prior background working in logistics, self-storage, or service operations

Benefits

- Permanent work-from-home set-up

- Dayshift (Australian Eastern Standard Time business hours)

- Full-time job

- HMO (STAFF only)

- Annual leave

- Adhoc Bonus

Originally posted on Himalayas