Customer Service Advisor (German)
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit German speaking Customer Service Advisor to join their team in Bulgaria.
Position: Customer Service Advisor
Location: remote, Bulgaria (after initial one week training in Varna office)
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
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Provide professional customer service to German-speaking customers via voice and email
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Handle customer enquiries and resolve technical and billing-related issues
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Record all customer interactions accurately in the relevant systems
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Manage product complaints and collect all necessary information for resolution
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Ensure customer issues are handled efficiently and within the required processes
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Escalate product safety or regulatory concerns through the defined channels
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Follow established quality standards, consumer safety requirements and GDPR procedures
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Maintain up-to-date knowledge of products and services
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Act as a professional brand ambassador during customer interactions
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Identify and include appropriate sales and cross-sell opportunities during customer interactions
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Share recurring customer issues and insights to support continuous improvement.
REQUIREMENTS:
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German language proficiency at C1 level and English language proficiency at B1 level
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Previous customer service experience is preferred but not required
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Customer service, technical support or call centre experience is an advantage
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Strong communication and problem-solving skills
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Ability to handle complaints professionally
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Good troubleshooting skills and technical understanding
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Comfortable working with customer service systems and processes
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Strong attention to detail when documenting customer interactions
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Ability to work independently and follow established procedures
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EU citizenship or appropriate eligibility to work in Bulgaria.
BENEFITS:
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Excellent remuneration package based on experience, skills and performance
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Be part of a dynamic and creative team with positive and friendly atmosphere
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Guidance and tools to reach career full potential
- Performance bonus
- Sales bonus with no monthly limit
- Signing bonus
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Monthly meal allowance depending on days worked
- Health insurance through Generali
- Multisport and/or Coolfit cards
- Access to a learning platform
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Remote working model after onboarding requirements
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Relocation support for eligible EU candidates
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Monthly accommodation allowance for 3 months
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Flight, bus or train transportation support for relocation
- And many others!!!
Originally posted on Himalayas