Customer Service Administration Assistant

Our client is a well-established Australian manufacturer and wholesaler specialising in high-quality automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, quality, and customer satisfaction.

They are now seeking to hire a Customer Service Administration Assistant to join their team and deliver exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative operations
Job Responsibilities
Customer Service & Communication

- Respond to customer enquiries promptly across phone, email, and social media messaging platforms

- Conduct both inbound and outbound customer support calls

- Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe

- Follow up on customer sample and swatch requests

- Manage customer review responses to maintain high satisfaction levels

Order Management & Administration

- Learn and interpret the detailed product catalogue with a primary focus on custom seat covers

- Assist the broader team in processing customer orders with high accuracy to avoid costly errors

- Input details into HubSpot and assign tasks to relevant support personnel

- Capture weekend customer activity to assist in reducing Monday backlog

Requirements

- Previous experience in a customer service, telephone support, or administrative role

- Excellent written and verbal communication skills in English

- Professional, friendly, and helpful phone manner

- High attention to detail and strong data entry accuracy

- Intermediate proficiency with Microsoft Office, particularly Excel, and Google Workspace

Nice-to-Have Skills

- Experience interpreting complex or technical product catalogues

- Prior experience within the automotive parts or accessories sector

- Experience using customer management tools like HubSpot, Hiver, or Smartsheet

- Familiarity with ERP software or legacy databases such as AS400 and Oscar

Working Hours in PH time
During Training Period

- Monday to Thursday: 7:00 AM to 2:00 PM

- Friday - 7:00 AM to 12:30 PM

After Training (30hrs work week)

- Monday - 6:00 AM to 12:00 PM

- Tuesday & Wednesday - 6:00 AM to 1:00 PM

- Saturday & Sunday - 6:00 AM to 1:00 PM

Benefits

- Permanent work-from-home set-up

- Dayshift (Australian Eastern Daylight Time business hours)

- Part-time opportunity (30 hrs per week)

- HMO (STAFF only)

- Annual leave

- Christmas Bonus equivalent to 1 month's wage (pro-rate)

Originally posted on Himalayas