Customer Relationship Management Executive (WFH)

About the job:

Job Description Customer Relations

Location - Noida

Industry - Hospitality / Food & Beverages

Job Summary

Customer Relations will be responsible for managing customer relationships, handling orders and customer concerns, coordinating with internal teams, and ensuring a smooth and positive customer experience. The role will also support sales growth, corporate business, and customer engagement activities.

Key Responsibilities
- Handle customer queries, requests, feedback, and complaints.
- Ensure timely resolution of customer issues.
- Maintain customer details and update CRM records.
- Handle customer orders, including corporate, catering, gifting, events, and individual orders.
- Take customer requirements and coordinate order details.
- Prepare menus and quotations as per customer requirements.
- Follow up on orders from booking to delivery.
- Coordinate with Kitchen, Production, Logistics, Finance, Sales, Marketing, and Retail teams.
- Follow up with customers regarding orders, payments, and delivery.
- Support billing, invoicing, and payment-related activities.
- Handle online and third-party platform orders.
- Support outlet operations and maintain service standards.
- Assist with product launches, promotions, and customer engagement activities.

- Maintain product details and shelf-life records.
- Coordinate website product updates when required.
- Coordinate with vendors and service partners as needed.
- Prepare daily and monthly customer/order reports.
- Collect customer feedback and share it with the concerned team.
- Support customer retention and repeat business.
- Assist in sales and business development activities.
- Ensure a positive customer experience at every interaction.

Key Skills
- Good communication and customer-handling skills
- Good follow-up and coordination skills
- Basic knowledge of CRM and MS Office
- Problem-solving ability
- Good organizational and time-management skills
- Ability to work with multiple teams
- Positive and customer-focused approach

Qualification & Experience
- Graduate in any relevant field.
- 23 years of experience in customer service, customer relations, Food & Beverages, hospitality, or a similar role.

Share Your CV at careers@frenchbakery.in

Who can apply:

Only those candidates can apply who:
- have minimum 2 years of experience

Salary:
Competitive salary

Experience:
2 year(s)

Deadline:
2035-01-01 00:00:00