Customer Operations Executive – SAP / Wholesale Customer Service

Customer Operations Executive – SAP / Wholesale Customer Service

Full-time | Remote (Philippines) | USD $230 per week | Mon–Fri 9:00am–5:00pm Australian Eastern Time

A leading international apparel and headwear brand needs an experienced Customer Operations Executive for its remote wholesale customer-service team.

You’ll manage wholesale customer orders end-to-end in SAP and/or EDI, coordinate deliveries, and work closely with sales, logistics, warehouse and finance so orders are accurate, on time, and customers stay informed.

Salary: USD $230 per week

Hours: Monday–Friday, 9:00am–5:00pm Australian Eastern Time (AET)

Key responsibilities

• Enter and manage wholesale customer orders in SAP

• Process and monitor EDI orders

• Track open orders, deliveries and stock delays

• Prepare open-order and delivery-status reports

Communicate order and delivery updates to wholesale customers

• Work closely with sales, sourcing, logistics, warehouse and finance

• Resolve order discrepancies, delivery issues, short shipments and damaged goods

• Provide invoices, POD and order acknowledgements

• Manage returns per company policies

• Assist with product, pricing and account enquiries

• Troubleshoot customer and B2B platform issues

• Support eCommerce order enquiries when required

• Ensure orders are processed accurately and within deadlines

Must-haves

Fluent spoken and written English (non-negotiable)

• 1–2+ years customer service, order processing, wholesale operations or similar

• SAP experience highly preferred

• EDI order management highly preferred

• Experience in wholesale, retail, FMCG, fashion or distribution

• Strong Excel and Microsoft Office

• Detail-focused, organised, proactive and reliable

• Able to juggle multiple deadlines and follow up independently

• Comfortable working with sales, warehouse, logistics and finance

• Able to work Australian business hours (9:00am–5:00pm AET) consistently

Performance expectations

• ≥97% order accuracy

• Orders entered within 48 hours of receipt

• Enquiries answered within 24 hours

• Delivery delays communicated before due dates

• Warehouse amendments handled promptly

• Ownership of issues from start to resolution

How to apply

1. Updated CV

2. Short summary of your SAP and/or EDI experience

3. Examples of wholesale or customer-service orders you have managed

4. Earliest start date

5. Confirm you can work Mon–Fri 9:00am–5:00pm AET at USD $230 per week

Fluent English is required. Apply direct via OnlineJobs.