Customer Liaison Officer/Expeditor

Customer Liaison Officer / Expeditor
Job Function:

- Process incoming enquiries correctly and accurately using the Enquiry Review Procedure

- Prepare and send quotations to clients, accurately and timeously according to procedures

- Quotes and orders are correctly recorded on JDE and On-Base

- Quote conversions and open quotes are monitored and actioned as required

- Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure

- Contact with key stakeholders is maintained regarding possible orders or status of proposals

- Follow up with Clients and Frontline Sales personnel to obtain orders

- All major quotations and tenders are followed up on and feedback provided to management.

- Process incoming orders correctly and accurately using the sales order procedure

- Orders are expedited on daily basis with production units and communicated to the customers.

- All queries/complaints are handled to customer satisfaction

- Initiate, monitor and review SHEQSYS System – logging and investigating incidents and compliments.

- Prepare accurate and timeous reports, including: Quote status reports, High value quote reports, Open Job Status reports

- Preparation, typing and distributing of minutes, correspondence and emails as required

- Daily production meetings are attended and feedback is distributed

- Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office

- Assisting frontline Engineers with quotes and queries when not in the office

- Queries on debtors' book updates and expediting are handled to satisfaction

- Commercial queries are dealt with as required

- LDN/LO approvals as per customer allocation

Qualification & Requirements:

- Grade 12

- 3 years' working experience in an internal sales/administration or client-facing role.

- Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook).

- JDE (sales and inventory modules) will be highly advantageous.

- Good verbal and written communication skills, good interpersonal skills, ability to work under pressure, excellent attention to detail, good problem-solving and conflict resolution skills.

- Ability to handle order inquiries, delivery updates, and customer complaints professionally.

Should we not come back to you within 2 weeks, please take your application as unsuccessful.

Originally posted on Himalayas