Customer Learning Solutions Specialist - Americas
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher ’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher ’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Customer Learning Solutions Specialist drives adoption of Cytiva’s customer education portfolio. Working closely with customers and cross-functional teams, the role helps accelerate product adoption, operator readiness and customer self-sufficiency through effective use of Cytiva’s learning solutions. The role focuses on customer engagement, enablement and insight generation rather than direct sales ownership.
This position reports to the Senior Director, Learning Solutions and is part of the Learning Soltuions, education team located in United States of America working remotely to cover the Americas, Australia, New Zealand and India.
What you will do:
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Customer education expertise & enablement: Serve as the regional expert on Cytiva’s customer education portfolio, enabling customer-facing teams to effectively position and recommend learning solutions.
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Customer engagement & adoption: Engage with customers to understand education needs, recommend appropriate learning pathways, support demonstrations and onboarding, and drive adoption across the customer lifecycle.
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Support strategic learning opportunities: Partner with Commercial teams on customer discussions requiring learning expertise, supporting needs discovery, solution scoping and learning-related customer engagements.
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Customer insight & continuous improvement: Gather customer feedback, identify adoption barriers and emerging needs, and provide actionable insights to improve the learning portfolio and customer experience.
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Cross-functional collaboration: Collaborate with Commercial, Product Management, Operations, Customer Success and technical teams to ensure consistent and effective customer learning experience.
Who you are:
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3+ years experience in customer education, customer training, technical training, customer success, or a related customer-facing role.
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3+ years experience within the life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industry.
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3+ years experience delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users.
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3+ years experience supporting customer adoption or implementation of products, services, or technical solutions.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel globally 50% of time.
It would be a plus if you also possess previous experience in:
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Experience with digital learning platforms, learning management systems (LMS), virtual training, simulation, augmented reality, mixed reality, or other technology-enabled learning solutions.
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Experience supporting product launches or commercial enablement activities.
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Knowledge of adult learning principles and learning program design.
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benef