Customer Information System Solution Architect
Job Family:
Solutions Architecture Consulting Travel Required:
Up to 50% Clearance Required:
None What You Will Do:
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Own the CIS Solution Blueprint: customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunning
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Define bill calculation architecture: billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handling
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Lead Fit-Gap workshops across Customer Ops, Revenue Mgmt, Metering, IT, and Regulatory Affairs
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Govern configuration standards; conduct peer reviews of configuration workbooks and functional design documents
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Translate regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into implementable rate configurations
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Author test scripts for billing cycle, SIT, and UAT; lead bill calculation regression testing across rate schedule portfolios
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Design AMI/MDM integration: interval data ingestion, VEE triggers, register reconciliation, connect/disconnect dispatch
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Define cutover data load sequence and reconciliation controls balancing to legacy system totals
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Architect CIS integrations: OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial posting
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Lead a team of 4–10 CIS functional consultants and integration specialists across design, build, test, and deploy
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Own customer data migration strategy from legacy CIS: master data, billing/payment history, and open AR balance cutover
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Design role-based training and produce knowledge transfer materials for CSRs, billing analysts, and metering staff
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Support CIS business development and capture activities
What You Will Need:
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Bachelors degree with a MINIMUM of TEN (10) years of CIS consulting or utility technology experience, and a MINIMUM of FIVE (5) years in CIS solution architecture or functional delivery leadership. Experience is SAP CIS is highly preferred
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Demonstrated CIS data migration leadership: customer master, billing history, and open AR balance migration from legacy platforms
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At least TWO (2) full-lifecycle CIS implementations at electric, gas, or water utilities as lead architect or functional lead
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CIS integration architecture experience with 2+ of: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GL
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Hands-on configuration experience: SAP IS-U / S/4HANA Utilities OR Oracle CC&B / CCS (C2M) — deep expertise in at least one platform required
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Deep knowledge of utility meter-to-cash process: read acquisition → VEE → bill calc → invoice → payment → collections → write-off
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Direct experience designing complex utility rate structures: TOU, NEM, demand charges, budget billing, and income-qualified program rates
What Would Be Nice To Have:
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SAP Certified Associate – SAP for Utilities (IS-U) or S/4HANA Utilities
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Experience with legacy source CIS platforms: Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systems
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Oracle Utilities Implementation Specialist (CC&B or C2M)
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Salesforce Energy & Utilities Cloud as CRM layer integrated with SAP or Oracle CIS backends
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Dual-platform experience (SAP + Oracle) — strong differentiator for migration programs
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EV charging program billing, NEM 3.0, prepay metering, or community solar subscriber management
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SAP BRIM / Convergent Invoicing for multi-commodity or subscription billing
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PCI-DSS and customer PII / data security compliance requirements in utility CIS environments
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Oracle C2M cloud deployment (OCI SaaS) configuration experience
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NERC CIP / NIST CSF awareness for CIS systems within or adjacent to the utility control network
The annual salary range for this position is $162,000.00-$270,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer:
Guidehouse offers a comprehensive,