Customer Care Specialist (Cox Automotive Fleet Client Solutions Delivery)

Company
Cox Automotive - USA Job Family Group

Customer Care Group Job Profile

Customer Care Specialist II Management Level

Individual Contributor Flexible Work Option

Can work remotely anywhere in the specified country Travel %

No Work Shift

Day Compensation
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description

Cox Fleet is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers and proprietary fleet technology. Cox Fleet is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators, and teams who need an on-demand service solution, data-driven insights, and a team of fleet experts to support them so they can focus on their core business.

This Customer Care role supports customers during evening and overnight hours while ensuring a high level of service and responsiveness. Ideal candidates are dependable, customer-focused, and comfortable working non-traditional schedules.

- Field a high volume of inbound calls.

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Provide excellent customer service for all Inbound and outbound calls.

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Timely and accurate documentation and notation in all systems regarding each customer contact

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Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs

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Assign service requests to the respective market for Dispatching

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Coordinating towing of customer units when necessary

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Scheduling outside vendors when an emergency breakdown is called in

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Continuously develop and improve company capabilities in the area of Dispatching

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Be professional and establish positive customer rapport, encouraging repeat business

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Additional duties and special projects as assigned

Education, Experience, and Qualifications

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High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or 5 years’ experience in a related field

- Knowledge of Microsoft Office Suite

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Ability to work independently and collaboratively within a team environment

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Able to multi-task and meet tight deadlines

- Excellent problem-solving skills

- Must hold a valid driver’s license

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Highly organized with exceptional follow-through abilities

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphe