Credit Analyst (Australian Mortgage -High Volume)

Position: Credit Analyst (Australian Market)

Salary: AUD 2,000 – 2,500 per month (flexible for top-tier talent)

Working Hours & Conditions: Mondays to Fridays; 9:00 AM- 6:00 PM AEST

Holidays: TBD

About the Role:

We are seeking an experienced Credit Analyst to support the Australian team with end-to-end loan packaging, CRM management, and settlement coordination. This is a backend-focused offshore role where you will work closely with a Senior Australian Credit Analyst to move deals from start to finish efficiently and accurately.

Duties & Responsibilities:

CRM & Pipeline Management
- Manage and maintain Mercury Nexus (Connective) CRM
- Keep pipelines clean with accurate notes, task tracking, and status updates
- Ensure applications move through correct workflow stages without delays

Loan Processing & Packaging (End-to-End Support)
- Set up new files and provide compliance and administrative support
- Package and prepare mortgage applications for submission
- Check, rename, and organise documents accurately and consistently
- Identify missing or incorrect documentation and resolve issues early
- Prepare supporting documentation for submission and internal review
- Perform accurate data entry across CRM and lender platforms

Pricing & Application Coordination
- Assist with pricing requests
- Prepare and submit AOL (Approval/Authority/Application packs as required)
- Order valuations and track progress through to completion

Settlement & Progression Support
- Follow up with lenders, solicitors, and conveyancers to keep files progressing
- Track lender conditions, outstanding items, and settlement timelines
- Monitor deadlines and escalate issues proactively
- Provide regular internal updates to ensure visibility across the team

Requirements

Must Have:
- Minimum 2+ years’ experience as a Credit Analyst or Loan Processor within an Australian brokerage or lender environment
- Hands-on experience using Mercury Nexus (Connective) CRM strongly preferred
- Proven experience packaging and submitting mortgage applications
- Strong understanding of Australian lending processes and compliance requirements
- Exceptional attention to detail with ability to maintain clean, compliant files
- Strong written English communication skills
- Comfortable working within Australian timelines and service standards
- Proactive “follow-up until done” mindset

Nice to Have:
- Experience with debt consolidation scenarios
- Experience with non-conforming or complex credit files
- Understanding of lender documentation standards and assessment requirements
- Experience coordinating valuations and managing settlements at volume