Corporate Travel Consultant

Job Summary Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player. Essential Duties and Responsibilities Include - Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool. - Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests. - A high volume of monthly transactions is required. - Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests. - Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy. - Email monitoring and response. - Special Projects as assigned. Transferable Skills - Exceptional oral and written communication skills. - Possess a passion for serving customers with proactive solutions. - Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive. - Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer. - Excellent critical thinking, analytical, and problem-solving skills. - Knowledge of corporate travel technology products. - Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives. - Ability to respond to change. - Ability to embrace diversity. - Professional manner and appearance. - Effective organizational and time management skills. Qualifications - Minimum of four (4) years’ corporate travel experience is required. - Knowledge of travel agency operations is required. - Ability to work shifts to cover extended hours. - Advanced knowledge of Sabre reservation system is required. - Proven ability to handle multiple priorities simultaneously. Corporate hours are between 7am-9pm CT Monday-Friday with Saturday and Sunday shifts. Open roles include weekend hours. Schedule will be 4 days per week working 10 hours per day. Originally posted on Himalayas