Corporate Travel Consultant

Job Summary

Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.

Essential Duties and Responsibilities Include

- Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.

- Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.

- A high volume of monthly transactions is required.

- Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.

- Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.

- Email monitoring and response.

- Special Projects as assigned.

Transferable Skills

- Exceptional oral and written communication skills.

- Possess a passion for serving customers with proactive solutions.

- Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.

- Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.

- Excellent critical thinking, analytical, and problem-solving skills.

- Knowledge of corporate travel technology products.

- Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.

- Ability to respond to change.

- Ability to embrace diversity.

- Professional manner and appearance.

- Effective organizational and time management skills.

Qualifications

- Minimum of four (4) years’ corporate travel experience is required.

- Knowledge of travel agency operations is required.

- Ability to work shifts to cover extended hours.

- Advanced knowledge of Sabre reservation system is required.

- Proven ability to handle multiple priorities simultaneously.

Corporate hours are between 7am-9pm CT Monday-Friday with Saturday and Sunday shifts. Open roles include weekend hours. Schedule will be 4 days per week working 10 hours per day.
Originally posted on Himalayas