Coordinator of Scheduling and Quality Assurance

As an organization that provides services such as Applied Behavior Analysis (ABA) services for individuals with Autism Spectrum Disorder (ASD) and other developmental disabilities. Our supportive, inclusive culture helps every individual reach their highest potential of becoming the brightest star that they can be.

Description: The role of a scheduling and QA coordinator, is to perform operations and workflow for scheduling and staffing sessions for the implementation of services with clients. The scheduler is responsible for effective case scheduling and related staff/client communication, performing and collecting QA data, and for completing various administrative and operational duties to support scheduling and QA. Experience with scheduling patients and organizing staff schedules is necessary and knowledge in systems such as ---------- and rethink data tracking/ scheduling is plus.

Key Responsibilities:

• Coordinate and schedule ABA therapy and other service line sessions efficiently and accurately.

• Communicate effectively with therapists, clients, and their families.

• Maintain strict attention to detail and follow established procedures.

• Handle multiple tasks simultaneously while remaining organized and calm.

• Demonstrate kindness, courtesy, and patience in all interactions, even in challenging situations.

• Monitor incoming clients during the assessment process to proactively identify schedules

• Communicate scheduling information and confirm the initial start date for therapy with the family

• Partner and collaborate with the on boarding, registration, training, and care coordination departments.

• Uses EMR (electronic medical record) system to match therapist availability with client availability and enter scheduled

appointments

• Verify that authorizations for ongoing services are in place and attached to appointments prior to starting sessions

• Optimize staff schedules to allow for targeted productivity of employees

• Drive to achieve full authorized prescription fulfillment for each client and clinician availability

• Responsible for entering data into various electronic systems

• Work with families and direct care staff to identify upcoming client schedule changes and update client and staff schedules to support necessary changes as applicable

*. Create, distribute, collect, and analyze data from surveys of consumers and staff from multiple departments.