(Contract) Bilingual Customer Service Representative (Portuguese/Spanish)

Amparo is an innovative auto insurance company that aims to provide affordable, reliable insurance products to a niche base of multilingual customers. Launched in the summer of 2021, Amparo is a new managing general agency (MGA) to the MA market and is poised for significant growth over the next few years, affording unique opportunities for career advancement spanning the range of insurance disciplines (e.g., sales, claims, underwriting). Amparo is an aggressively growing insurance company, where you will be able to collaborate with your CEO, underwriters, and inside sales members as a valued team player from day one. We are open to candidates of all experience levels, from seasoned agents to pre-licensed young professionals.

Your Title: Customer Service Representative

Your Location: Remote/Brazil

Your Hours: Monday through Friday, 8 hours per day, Eastern Standard Time

Compensation: R$4.500,00 per month.

You Report To: Customer Service Team Leader

About the Opportunity:

Amparo is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you’ll be our client’s first point of contact, responsible for delivering a best-in-class customer support experience. Your primary responsibility is to deliver responsive, high-quality service experience while supporting clients with policy questions, documentation requests, complaints, and account updates. The role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in helping clients feel supported and informed. Job seekers should be organized professionals who bring positive, problem-solving energy to the office.

What Will You Do:

Your duties include, but are not limited to:
- Serve as primary point of contact for client questions and service needs.
- Respond to phone and email inquiries promptly and professionally.
- Customer assistance can include responding to inquires regarding insurance availability, eligibility, coverages, policy changes, endorsements, billing clarification, certificates of insurance, and renewals.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain accurate documentation in our policy management system.

What Will Our Ideal Candidate Have:
- Spanish/Portuguese Speaking proficiency.
- Strong interpersonal and teamwork skills.
- Demonstrated ownership and customer centric approach to all assigned tasks.
- Ability to work in a high volume, fast-paced environment managing multiple priorities.
- Knowledge of all insurance policies preferred.
- Excellent customer service skills.
- Detail-oriented mindset.
- Excellent written and verbal communication skills.
- 1 year of customer service experience in the insurance industry preferred.

What is a Must Have:

·       High School Diploma or GED equivalent.