Contact Center Customer Experience Specialist - Corporate Payment Services
At U.S. Bank , we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Provides high quality customer service to high value large Corporate and Government clients as well as CPS internal groups. Corporate and Government accounts are serviced on a green screen system. Advisors in this position must be familiar with all account authority levels and complete verification accordingly. The liability structure of the Commercial accounts is complex and based on who can do what at their respective authority level. Regulatory requirements for servicing Corporate/Government accounts must be known as well as familiarity of Sharepoint utilization as those requests are processed by other business lines and accuracy is crucial.
Pay : $20/hourly
We are hiring for our October 19th Class!
Work Schedule: Shifts are assigned between 7:00AM and 1:30PM CT.
The schedule for this team includes weekend shifts, both Saturday and Sunday, every other weekend. A varying day off will be given in the middle of the week to compensate for the weekends worked.
Shifts beginning at 12:30PM local time or later receive a 10% shift differential.
Basic Qualifications
- High school diploma or equivalent
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Typically, at least 18 months of customer service or related experience
Preferred Skills/Experience
- Pass GSA Background check
- Have good knowledge of concepts, practices, policies and procedures of banking products and services
- Be proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Posses technical aptitude to assist with online navigation, password resets and accessibility
- Have good ability to identify and resolve/escalate problems
- Demonstrate good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong attention to detail and understanding of potential impact to the client relationship overall
- Adhere to Corporate and Government Regulatory requirements
- Utilized Sharepoint navigation and entry
- Strong ability to multi-task and utilize multiple systems concurrently
- Posses effective written and verbal communications skills and ability to work across business lines to resolve customer issues
- Demonstrate ability to handle difficult customer calls
- Have effective telephone and interpersonal skills
- Have good problem-solving and negotiation skills
This is a remote position with preference for candidates residing near the following hubs:
- Cincinnati, OH
- Milwaukee, WI
- Twin Cities, MN
- St. Louis, MO
- Atlanta, GA
- Charlotte, NC
- Phoenix/Tempe, AZ
Location expectations
This role is designated as U.S. home-based remote
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
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Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
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401(k) and employer-funded retirement plan
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Paid vacation (from two to five weeks dependin