Consultant, Pharmacy Network
Company
Navitus About Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range
USD $71,716.00 - USD $86,405.00 /Yr. STAR Bonus % (At Risk Maximum)
5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8:00 am - 5:00 pm Remote Work Notification
ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview
Due to growth, we are adding a Consultant, Pharmacy Network to our team!
The Consultant, Pharmacy Network will be responsible for managing and improving client support for pharmacy benefit management services and ensuring client satisfaction. The position will lead strategy and overall service performance for specified PBM clients. The Consultant is responsible for the co-development of long-term strategy and customer relationship management. The role will partner with and work cross functionally with multiple organizational levels and provide clear communication with internal and external partners to lead team deliverables.
The Consultant, Pharmacy Network will be responsible for supporting Provider Services team in client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including removing obstacles/solving customer issues in timely manner. The role will will also manage Navitus client inquiries regarding contractual issues, including internal and external contacts regarding pharmacy participation, pharmacy services, and network discounts.
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Responsibilities
How do I make an impact on my team?
- Responsible for managing strategic client relationships by building and maintaining strong relationships with assigned clients, understanding client needs and expectations, acting as a point of contact for client inquiries and issues, all related to pharmacy network management including retail and specialty lines of business.
- Overseeing and improving client support processes and procedures, ensuring timely and accurate responses to client inquiries regarding provider services.
- Tracking key performance related to client pharmacy network management support and analyzing data to identify areas for improvement.
- Lead Navitus client inquiries and act as Subject Matter Expert regarding client deliverables and open items.
- Monitors standards and metrics to drive performance and exceed client service quality expectations.
- Interpret data, including claims utilization from Navitus’ data warehouse and from NCRx, formulary files, pharmacy network databases, NCPDP pharmacy files, Medispan files, and other databases required to facilitate and ensure the accurate delivery of information related to client and pharmacy partner reporting requirements.
- Maintain and manage projects to improve existing processes, delivering enhanced quality and efficiency.
- Serves in a consultative role to support clients and other Navitus departments in new