Commercial Mortgage Loan Servicing Manager – Remote

Symetra has an exciting opportunity to join our team as a Commercial Mortgage Loan Servicing Manager on our Symetra Investment Real Estate team. About the role In this role, you will lead theservicing operations for Symetra 's commercial real estate mortgage loan portfolio. You will be responsible for delivering operational excellence, managing risk and compliance, developing team members, and driving process improvements that support portfolio growth and exceptional customer service. You'll partner across the organization to enhance processes, optimize technology solutions, and ensure a seamless servicing experience for internal and external stakeholders. What you will do - Lead and develop a high-performing loan servicing team through coaching, performance management, workforce planning, and talent development. - Oversee day-to-day servicing operations, including loan accounting, payment processing, reporting, compliance monitoring, operational controls, and vendor oversight. - Provide technical supervision to the loan servicing operations team in the areas of customer service, loan accounting, payment processing, financial reporting, servicing system management, new loan funding support (wire review and system boarding), insurance and real estate tax compliance, UCC tracking and renewals, covenant monitoring, annual operating statement, rent roll and inspection collection, analysis and reporting, maturity tracking, FHLB pledging, payoff processing and collateral release. - Identify opportunities to improve processes, reduce risk, and enhance efficiency through technology and workflow improvements. - Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining strong service standards. - Partner with business and technology teams to implement scalable solutions that support operational excellence and portfolio growth. - Support audits, regulatory requirements, and risk management activities. Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra : “I started my Symetra journey through a temp role in Agency Services. I appreciated the flexibility of remote work and the opportunity to learn new areas of the business. Leadership valued my ideas and gave me a chance to contribute and grow, which led to a full-time position. I’ve been able to join ERGs, expand my network, and continue learning on a range of topics. I stay because of the culture— Symetra truly invests in its people, promotes diversity and inclusion, and offers great resources to support both career development and work-life balance.” - Carena M.R., Unit Manager “I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit Manager What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching - Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $96,700 - $161,200 plus eligibility for annual bonus program Who You Are - College degree or equivalent work experience preferred. High School Diploma required. - 5+ years of progressively responsible commercial real estate mortgag