Collections Specialist / Remote

Position : Collections Agent

Location: Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities:
- Monitor and track overdue accounts, using established protocols to secure timely payments.
- Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
- Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
- Collaborate with other departments to resolve customer issues and disputes efficiently.
- Prepare and provide regular reports on debt collection activities and progress.
- Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.