Collections Specialist
Collections Specialist – Accounts Receivable, Outbound Calling & Payment Recovery
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago , one of our clients is hiring a Collections Specialist to manage past-due accounts, recover outstanding payments, and help protect company cash flow through consistent, high-volume collections activity.
This is a performance-driven outbound role . You’ll be expected to make 100+ outbound calls per day , follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.
If you’re confident on the phone, persistent with follow-ups, and comfortable working toward measurable collections targets, this role is a strong fit.
What You’ll Own
Collections & Payment Recovery
- Make 100+ outbound collections calls daily to customers with past-due balances.
- Follow up consistently through phone and email.
- Secure:
- Payments
- Payment commitments
- Clear resolution timelines
- Navigate gatekeepers and connect with appropriate decision-makers.
- Handle payment objections professionally and confidently.
- Maintain consistent follow-up until accounts are resolved.
- Prioritize accounts based on aging, balance, and collection status.
Billing Issues & Dispute Resolution
- Investigate issues preventing payment, including:
- Billing discrepancies
- Invoice disputes
- Missing information
- Payment delays
- Identify the root cause of outstanding balances.
- Coordinate with internal teams to resolve billing issues quickly.
- Keep customers informed throughout the resolution process.
- Ensure disputed accounts remain actively managed rather than falling through the cracks.
CRM & Account Management
- Maintain accurate account records in Salesforce or similar CRM systems .
- Document:
- Outbound calls
- Emails
- Customer responses
- Payment commitments
- Case updates
- Follow-up dates
- Maintain clear visibility into every active collections account.
- Ensure documentation is accurate, complete, and current.
Customer Communication
- Communicate firmly but professionally with customers regarding outstanding balances.
- Handle difficult conversations without damaging the customer relationship.
- Clearly communicate payment expectations and next steps.
- Provide timely updates regarding billing disputes and account resolutions.
- Maintain professionalism across every customer interaction.
Reporting & Process Improvement
- Track collections activity and account progress.
- Identify recurring issues contributing to delayed payments.
- Share insights that can improve:
- Recovery rates
- Billing accuracy
- Collections workflows
- Payment tracking
- Maintain strong activity and follow-up discipline.
Required Experience & Skills
- Previous experience in collections, accounts receivable, or high-volume outbound calling .
- Comfortable making 100+ outbound calls per day .
- Strong collections, negotiation, and objection-handling skills.
- Experience following up on overdue balances and payment commitments.
- Experience using Salesforce or similar CRM systems .
- Strong written and verbal English communication.
- High attention to detail and documentation accuracy.
- Ability to manage a large number of accounts and follow-ups simultaneously.
- Comfortable working during U.S. business hours.
Nice to Have
- Experience in structured or KPI-driven collections environments.
- Accounts Receivable (AR) operations experience.
- Billing support or dispute-resolution experience.
- Customer account management experience.
- Experience working with aging reports and overdue account portfolios.
- Experience improving collections or payment recovery workflows.
What Makes You a Strong Fit
You’ll likely succeed in this role if you:
- Are comfortable spending a significant portion of your day making outbound calls.
- Stay persistent when customers don’t